At 98Dynamic and 98Design, we are committed to delivering exceptional service and results to our clients. Our fulfillment policy outlines the standards and procedures we follow to ensure client satisfaction and project success.
1. Client Onboarding:
- Upon signing a contract or agreement, a dedicated account manager will be assigned to the client.
- The account manager will schedule an onboarding call to gather necessary information, understand client goals, and establish clear expectations.
2. Project Planning:
- Based on the client’s requirements and objectives, a detailed project plan will be created outlining timelines, milestones, and deliverables.
- The project plan will be shared with the client for approval and feedback before implementation begins.
3. Communication:
- Regular communication is essential for project success. The account manager will maintain open lines of communication with the client throughout the project lifecycle.
- Clients will receive regular updates on project progress, including any challenges encountered and proposed solutions.
4. Quality Assurance:
- Our team is committed to delivering high-quality work that meets or exceeds client expectations.
- All deliverables undergo thorough quality assurance checks before being presented to the client.
5. Revisions and Feedback:
- We welcome client feedback and revisions to ensure the final deliverables align with their vision and objectives.
- Clients are encouraged to provide timely feedback, and we will make necessary revisions promptly.
6. Timely Delivery:
- We understand the importance of meeting deadlines. Our team will work diligently to deliver all projects on time and within the agreed-upon timelines.
- In the event of unforeseen circumstances that may impact project deadlines, the client will be promptly notified, and alternative solutions will be proposed.
7. Client Satisfaction:
- Client satisfaction is our top priority. We strive to exceed client expectations with every project we undertake.
- We welcome client testimonials and feedback to continually improve our services and processes.
8. Confidentiality:
- We respect the confidentiality of our clients’ information and will take all necessary measures to safeguard sensitive data.
9. Termination of Services:
- In the event that a client wishes to terminate our services, we require written notice, and any outstanding payments must be settled according to the terms outlined in the contract.
10. No Refunds Policy:
- Please note that there are no refunds for any circumstances once services have been rendered.
11. Amendments to Policy:
- This fulfillment policy may be subject to periodic review and updates. Clients will be notified of any changes in advance.
By engaging our services, clients agree to abide by the terms outlined in this fulfillment policy. If you have any questions or concerns regarding our fulfillment policy, please don’t hesitate to contact us.